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FEEDBACK & COMPLAINTS

Your feedback
matters

We value all feedback from our patients, as it helps us improve our services. Whether it's a compliment or a concern, we want to hear from you.

FEEDBACK

Positive feedback

If you’ve had a great experience with MyDigitalGP, we’d love for you to share it! You can leave a review on our Google Reviews page – your feedback helps others know about the care we provide.

Leave a review
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FEEDBACK

Tell us about a
negative experience

If something hasn’t gone as you expected, please let us know. This helps us understand what went wrong and how we can make things better.

    Alternatively, you can email us at:

    envelop tpplc.mydigitalgp@nhs.net

    When contacting us, please include:

    • Your full name and date of birth
    • Your contact details (email or phone)
    • A description of what happened, including dates and relevant details

    book-appointment-icon Our commitment:

    • We will acknowledge your email within 3 working days.
    • We will fully investigate and respond within 40 working days.
    • Not all concerns need to become formal complaints - letting us know about a negative experience allows us to resolve issues quickly and improve care.
    FEEDBACK & COMPLAINTS

    Formal complaints & support

    If you feel your concern needs formal escalation, you can access support from:

    NHS Complaints Advocacy

    VoiceAbility provides free, independent NHS Complaints Advocacy, helping people understand the process, voice concerns about care and get support to make formal complaints.

    Patient Advisory Liaison Service (PALS)

    PALS gives confidential help with the NHS offering information about the NHS, the complaints procedure (and independent support), external support groups, and a way to raise concerns or suggestions to improve care.

    Parliamentary & Health Service Ombudsman (PHSO)

    As a last resort, if you are not happy with the response from MyDigitalGP, you can refer your complaint to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS.

    Learn more about who we are

    Discover how MyDigitalGP works and what we do to support your access to NHS digital-first care

    About Us