Got a question?

Yes. You will be registering with a new NHS GP practice (your chosen location) and will be removed from your previous NHS GP.

https://mydigitalgp.co.uk/signup

You can book an appointment with MyDigitalGP quickly and easily using our online services. Simply submit a request through the MyDigitalGP platform, and our team will review it and arrange the most appropriate appointment type for your clinical needs- whether that’s a digital consultation or an in-person visit.

For procedures that require a face-to-face appointment, such as smear tests, dressings, or vaccinations, you can book directly with our Practice Nurses or Healthcare Assistants (HCAs).

If you ever need help with booking or you’re unsure which option is right for you, our team is here to guide you.

https://mydigitalgp.co.uk/login

MyDigitalGP provides NHS services, so you’ll need to be in England to receive NHS care from us.

If you are outside the UK, we are not able to offer appointments, prescribe medication, or arrange referrals.

For short trips abroad, we may be able to supply up to three months of your ongoing medication before you leave. This will vary depending on the medicine, any monitoring you require, and your clinician’s assessment, so please speak with them ahead of time.

If you move away from England for more than six months, you typically lose eligibility for NHS GP services and will be removed from our practice list. You are welcome to register with us again once you return to England.

You may also be entitled to help with healthcare costs while travelling overseas.

The NHS website offers comprehensive guidance for people travelling or relocating abroad: https://www.nhs.uk/using-the-nhs/healthcare-abroad/

Our GP practices provide free NHS care through the MyDigitalGP platform.

You can register your children with one of our practices through a traditional GP registration.

However, MyDigitalGP is designed specifically for patients who can safely receive most of their care digitally.

For children, especially younger ones, it is best practice in healthcare to carry out the majority of their assessments face to face. Children may find it harder to describe their symptoms, and clinicians often rely on in-person observations to make safe and accurate decisions about their care.

If you would like your child to be cared for by our team, please register them at one of our GP practice locations using the standard registration process. We would be very happy to provide care for them there: https://www.operosehealth.co.uk/primary-care/patients

Please register your children at the same GP practice location that you are, so that we can look after you and your family.

If you no longer wish to be registered with MyDigitalGP, you simply need to register with another GP practice of your choice. Once your new registration is accepted, you will automatically be removed from our patient list.

Please also let us know, so we can support you during the transition and make sure you have everything you need. If you need help finding a new practice or have any questions about the process, our team is here to support you.

Yes – if a clinician feels that an in-person assessment is the safest or most appropriate way to manage your care, you will be offered a face-to-face appointment at your practice location.

MyDigitalGP aims to make it easy to access care digitally for most routine needs, but there will always be situations where an examination, procedure, or closer assessment is needed. In those cases, we’ll arrange for you to be seen in-person to ensure you receive safe, high-quality care.

For smear tests, wound dressings, vaccinations, and other similar procedures, you’ll be able to book directly with our Practice Nurses or Healthcare Assistants (HCAs).

As a digital-first service, MyDigitalGP may not be appropriate for patients whose care needs cannot be safely met remotely.

To ensure safe, high-quality care, MyDigitalGP is not suitable for people who:

– Are under 18 years old
– Are housebound
– Are subject to safeguarding concerns or considered vulnerable
– Are unable to use online services confidently or independently
– Have a severe mental illness requiring regular or specialist in-person support
-Need frequent face-to-face appointments with their GP practice for any reason

These patients will receive more appropriate care through one of our traditional GP practice locations, where in-person assessments and support can be provided safely and consistently. If MyDigitalGP is not for you, please complete a traditional registration form at one of our GP practice locations: https://www.operosehealth.co.uk/primary-care/patients

If you’re unsure whether MyDigitalGP is right for you, our team can help advise you.

To register with MyDigitalGP, you’ll need an NHS login. This is required because NHS login provides a secure, verified way to confirm your identity before accessing digital health services.

– Using NHS login ensures that:
– Your identity is safely verified through trusted ID checks
– Your medical information stays protected, as only you can access your records
– Clinicians know they are treating the correct person, which is essential for safe advice, prescribing, and referrals

Once you’ve logged into the MyDigitalGP platform with your NHS login, you’ll be asked to choose the GP location most convenient for you and complete a short registration form. After you submit this, it can usually take up to 24 hours for you to be fully registered and able to start accessing NHS GP services through MyDigitalGP.

Please note: if you do not complete the registration form you will not be able to access care via MyDigital GP. Also remember, when registering with MyDigitalGP will automatically remove you from your previous GP practice as part of the NHS registration process.

If you need help at any stage, our team is here to support you.

No. We accept out-of-area registrations. You can choose to register with the GP practice that’s most convenient for you, whether that’s close to home, work, or another location that suits your routine.

If you register as an out-of-area patient, we can still offer you video and telephone appointments via MyDigital GP and in-person at the practice where required.

However, please note that we’re not able to provide home visits and some local referral options may be limited.

NHS GP practices have a defined catchment area they cover (e.g. if a home visit is needed, the doctor needs to be able to travel in a reasonable amount of time).

They are able to register patients outside of their defined catchment area where it is appropriate to do so. You should register closer to home if:
– You need home visits or regular attendance at the GP practice
– You need referrals to or regular visits from local services such as district nurses, social services, mental health services or health visitors

If we feel we cannot meet your health needs we may advise you to register with a GP closer to home that can.

A digital GP can deliver all of the same core services you would receive in a traditional GP practice – just in a more convenient way.

Through MyDigitalGP, our clinicians can provide:

– Consultations – Advice, assessment, and management of most routine health concerns via video or telephone.
– Prescriptions – Issuing prescriptions electronically, including repeats where clinically appropriate.
– Referrals – Referring you to NHS specialists, diagnostic services, and community services when needed.
– Sick notes / fit notes – Providing medical certificates for work or study, where clinically justified.
– Medication reviews – Reviewing your medicines and ongoing treatment plans.
– Test results and follow-up – Sharing results and planning next steps through digital communication.

Digital GPs can safely manage a wide range of health issues. However, if your condition requires a physical examination or a procedure, we will arrange an in-person appointment at your registered GP practice location to ensure you receive the care you need.

For the first 7 days of illness, you do not need a fit note from a GP. You can self-certify using the NHS form available here:
https://www.gov.uk/government/publications/statutory-sick-pay-employees-statement-of-sickness-sc2

After the first 7 days, if you still need a fit note, you can request one through the MyDigitalGP platform by submitting a “Request a sick note” request. Our clinicians can issue a sick note digitally where appropriate, or may ask for additional information if needed to ensure the note is provided appropriately.

If you’re unsure what to do, our team is here to guide you.

Yes. If a clinician assesses that you need further investigation or treatment, they can make a referral to the appropriate NHS specialist or service, such as physiotherapy, dermatology, mental health services, or other hospital and community clinics.

Most referrals can be arranged following a digital consultation, although sometimes we may need more information or invite you for an in-person appointment to ensure the referral is clinically appropriate and safe.

Please note: If you are registered as an out-of-area patient, some local referral pathways may not be available to you. In these cases, we will discuss alternative options and ensure you receive the most suitable care pathway.

If you’re unsure whether you need a referral, simply submit a request through the MyDigitalGP platform and a clinician will guide you.

Yes. For travel vaccinations, please submit an ‘Admin query’ via the MyDigitalGP platform. A member of our team will review your request and book you into an appropriate appointment with one of our Practice Nurses at your registered location.

For medical reports, you can raise a request through the MyDigitalGP platform by submitting a “I need a medical report” request.

Our team will guide you through any requirements and next steps.

To request an appointment, please complete our online consultation request form. Be sure to indicate your preferred method of communication, whether video, phone, or message. Once we receive your request, our team will review the information and contact you to confirm the next steps.

MyDigitalGP is open Monday to Friday, from 08:00 to 18:30.

If a clinician feels that an in-person appointment is needed to assess you safely, you will be booked into an appointment at your registered practice location.

The clinician will explain why an in-person review is required and arrange an appointment at an appropriate time so you can receive the care you need

Yes. You can request repeat prescriptions for your regular medication through MyDigitalGP. In some cases, a clinician may need to review your treatment from time to time to ensure it remains safe and effective.

If a review is needed, we’ll let you know and arrange this with you.

You can usually collect your prescription from the pharmacy 48 hours days after you have ordered it. You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

Your prescription will be sent electronically to your nominated pharmacy.

You can update your nominated pharmacy at any time through the NHS App or by telling a clinician during your appointment.

If you need to use a different pharmacy as a one-off (for example, if your usual pharmacy is out of stock), ask the original pharmacy to return the prescription to the NHS spine and provide you with the prescription barcode. You can take this barcode to any pharmacy in England.

If you don’t have the barcode but the prescription has been returned to the spine, the new pharmacy can still retrieve it – they may just ask you to confirm your name, date of birth, and address.

Your medical information is very secure. MyDigitalGP follows all NHS data protection and information governance standards, with strict controls over how your information is stored, accessed, and shared.

Only authorised members of our clinical and administrative teams can view your records, and only when it is necessary to support your care. All staff are trained in NHS confidentiality policies and comply fully with UK GDPR.

We take your privacy seriously, and protecting your personal information is one of our top priorities.

Yes. All clinicians working with MyDigitalGP are fully qualified and registered with their appropriate professional governing bodies – including doctors with the General Medical Council (GMC), nurses with the Nursing and Midwifery Council (NMC), and pharmacists with the General Pharmaceutical Council (GPhC). We have a robust recruitment system that ensures only suitably qualified, experienced and regulated colleagues are working within our service.

Your registered practice location is registered with the Care Quality Commission (CQC), and MyDigitalGP will be monitored as part of this regulation, ensuring the service meets national standards of safety, quality, and patient care.

You can be confident that your care is delivered by regulated professionals within a fully accredited and regularly inspected NHS service.

You don’t need to worry about notes being transferred, we are your registered NHS GP practice. If you register with us, you have simply chosen to be managed in a digital-first way. All your consultation notes, records, and updates stay within your NHS GP medical record, just as they always have.

We use Gruveo for video calling. Gruveo uses end-to-end encryption to help ensure calls remain private and secure. Details of their privacy and data protection practices, including security and encryption, are outlined in their Privacy Policy. https://about.gruveo.com/privacy/

You will need a device with a camera/microphone. You will likely be prompted to permit access to those on your device the first time you have a video consultation.

No. You don’t need to download anything as the platform is web-based, so you can access it through your internet browser on any device or desktop.

If you experience technical issues, don’t worry. The clinician will try to contact you again. If they can’t reach you, your appointment may need to be rescheduled.

To help avoid any delays to your appointment, please try to be in a place with good signal or a reliable internet connection. If you’re on a video call and the quality is poor, the clinician may switch to a phone call instead.

Our practices provide a safe environment where patients and staff can be confident that best practice is being followed. All patients can request to have a chaperone present for any appointment or examination. This chaperone can be a trained member of staff, a family member or friend.

There may also be times where your clinician might require a chaperone to be present for your appointment. When possible, please let us know that you would like a chaperone before your appointment. This helps to avoid your appointment being delayed or rescheduled.

When this is not possible we will do our best to provide a chaperone at the time of request.

If you need to update your contact details, the easiest way is to do this via the NHS App.

If you need a test, we can refer you to a local service close to your registered practice location. In some cases, certain tests such as blood tests, may be available at the practice. If a test is required, we will advise you on the options available to you.